Help
How can we help?
Answers to common questions. Can’t find yours? Write to our team below; we reply by email within one working day.
Account and invite codes
Do I need an invite code to sign up?
No. Anyone can create an account. Your invite code decides whether you join as a founder or an investor; without one, join the waitlist from your account and we’ll email you a code if it’s a fit.
I signed up on another device and can’t see my data.
Sign in with the same email on any device; your account and your work follow you.
Your persona
Why does my persona matter so much?
Your persona meets the other side’s personas in the simulation again and again. The better Asoria knows you, the more realistic those conversations are, and the more accurate your matches.
What if Asoria learned something wrong?
Asoria’s notes come from your own answers, and your scenarios keep refining them. If something is still wrong, write to our team below and we’ll correct it.
How many scenarios can I play?
Three a day. Scenarios are updated every week based on what Asoria still needs to learn about you.
Matching and meetings
Who sees my name?
Founders see an investor’s type and focus until a meeting is accepted; then both names and contact details are shared. Investors see the founder’s profile, deck and report.
Can I cancel or move a meeting?
Yes. Either side can cancel with a short note; a founder can ask for a different time and the investor proposes new ones.
Tokens and payments
What are tokens for?
Founders use tokens to read the five key conversations of a match and to rehearse with investor personas. 1 token is $1.
Can I get an invoice?
Yes. Add your billing details on the Tokens page; every purchase has a receipt you can download.
Privacy
What happens to my data?
Read “Your persona and your data” for what Asoria collects, who sees what and your rights. You can ask our team for a copy of your data or delete your account in Settings.