Write to us about anything at help@oriaverse.com. We usually reply within 1–2 business days. If it's about your account, include the email address linked to your account.

Common topics

• I can't sign in: if the Apple or Google window doesn't open, check your internet connection and try again. A guest account can only be opened on that phone; to keep your account if you change phones, link Apple or Google in Settings.
• Premium and refunds: manage and cancel your subscription on iPhone in iOS Settings → your name → Subscriptions, on Android in Google Play → Profile → Payments & subscriptions → Subscriptions. Refund requests go to the App Store at reportaproblem.apple.com or to Google Play at support.google.com/googleplay/answer/2479637. Details: Terms of Use.
• Tokens I bought don't show up: close and reopen the app; if that doesn't help, write to us with the transaction ID.
• Reporting someone: use Report or Block in the chat's ⋯ menu. If there is immediate danger, call 112 (or your local emergency number) first. Rules: Community Guidelines.
• Deleting my account: Settings → Delete my account. Details: Delete account.
• Information or requests about my data: Privacy Policy and KVKK Privacy Notice; send requests to the same email address.
• Using Nexoria at your event: tell us about your event at hello@oriaverse.com.

Frequently asked questions: FAQ.